Refund and Returns Policy - Pellecapanna

Thank you for shopping at Pellecapanna. We strive to ensure that every purchase meets your satisfaction. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refunds

We offer refunds on items returned within 30 days of the purchase date. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days of your purchase. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the exchange process.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@pellecapanna.com

Thank you for trusting Pellecapanna with your personal information!

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