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Shipping Information

What is Pelle Capanna Shipping Philosophy?
Pelle Capanna .com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for the shopping experience that is parallel to none!

How long will my order take to arrive?
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
To check the delivery time in different cities across Pakistan,

Delivery within 3 business days
Your order will typically reach your doorstep within 2 business days if it is being shipped to the following areas
• Lahore (Delivery within 24 hours in select locations)
• Metro Cities
• Select major cities given below:

LIST OF CITIES WITH DELIVERY WITHIN 72 HOURS

Metros
Lahore
Karachi
Islamabad
Rawalpindi
Sialkot
Faisalabad

Delivery in 3-5 business days
For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. But rest assured, you will be informed of the estimated delivery times at the confirmation of your order.

Are there any shipping charges?
Pelle Capanna Offers absolutely free shipping on most products in all over Pakistan. On certain products, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from the Cash on Delivery convenience fee. This is a fee of Rs. 50 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Can I expect delivery on all days of the week?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays .

Do you ship internationally?
Of course yes! We do ship internationally. For international shipping, you may reach out to us via any of the following channels –
• Visit Pelle Capana and place the order directly.
• Mail your queries to sales@www.pellecapanna.com

Why did I receive a partial Order?
Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don’t worry your item, as it is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don’t have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.

In case we are unable to fulfill your purchase we will refund you the payment made towards that item.